Support

Contact

Write to info@ryd-app.it. We usually reply within 3 working days.

To report a problem directly from the app, shake your phone or go to Settings › Report a problem: we also receive the screen and app version, so we can fix it faster.

Frequently asked questions

Is my data safe?

On your phone, data is kept in an encrypted database and you can lock the app with Face ID, fingerprint or passcode. In the cloud, it is stored in the European Union and each user can see only their own data and that of their groups. Details are in the Privacy Policy.

Does Ryd connect to my bank?

No. You enter the data yourself or import it from a file (bank statement, CSV, Excel). The file is analysed on your phone and is not sent to anyone.

Can I use Ryd on several devices?

Yes: sign in with the same account and, with cloud backup on, your data syncs automatically.

I forgot my password

On the sign-in screen tap "Forgot password": we'll email you a code to choose a new one.

What happens if I don't use Ryd for a while?

After 60 days in a row without signing in, the cloud copy of your data is deleted. We warn you by email 7 and 2 days before; just opening the app prevents it. On your phone the data stays as long as the app is installed.

How do I export my data?

From Settings › Export (CSV or JSON of your transactions) or from Settings › Privacy & Security › Full backup.

How do I delete my account?

From Settings › Privacy & Security › Delete account, or by following the instructions on the "Delete your account" page.

Does Ryd give investment advice?

No. Ryd helps you organise and understand your data, but does not provide financial or tax advice.